Frequently Asked Questions
Frequently asked questions we will try to cover basic and general questions we receive regarding product rentals. Any questions we have not covered in this frequently asked question page you may email us from contact us at the bottom of the page or call/text us @ (330)679-8292.
Q. What is the rental time frame for inflatables?
A. The rental is based on an 8 hour day. However, it does depend on when your party starts. We try and have the units picked up before dark.
Q. Do you carry insurance?
Q. How many kids can play at the same time?
A. The number of riders depends on the size and age of the riders. When we setup we will go over the amount of recommended riders for that specific unit. For example if you are having a party with a group of kids ranging in age from 5-6 and you rent a classic bounce, you could have about 6-7 riders at a time.
Q. What size tent do I need?
A. A good rule to follow, when planning the size of your tent, is to order a tent that will accommodate ½ to ¾ of your invited guests.
Q. When is payment due?
A. Inflatables: A 25% deposit is required in order to reserve. To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to start of your event. Cancellation of event with less than 48 hour notice forfeits entire deposit. Cancellation after set-up has begun forfeits any refund. The deposit should be made through the reservation page. Final payment is due the Friday before your event.
Tents: A 50% deposit is required to reserve tents. Complete cancellations made prior to 30 days of the event will receive a refund of 50% of the initial deposit. Cancellations made within 30 days of the event WILL NOT receive a refund of the paid deposit.
Q. Whats your weather policy?
A. INFLATABLES cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the rain. It would not be safe for the children. The morning of your event, we monitor the weather using www.weather.com. If there is a 70% chance or more for rain or a prediction of winds 20mph or above, during the time of your event, you may decide to cancel the day of your event. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event. If you decide to cancel your event, it must be prior to delivery. You will be able to get a refund of your deposit/amount paid, or it may be applied to your future rental. You MUST call us before 7am, the morning of your event, to cancel and to receive your refund/credit. Please note, we MUST keep safety in mind at all times, so Party Favor Event Rentals reserves the right to cancel your rental due to inclement weather at any time.
Q. Where can we set the Bouncer up?
A. The bouncer can be setup in either public or private settings. The unit should be set up on flat ground in order to operate safely. The best location would be an open, grassy location approximately 18’ x 18’ depending on the size of the unit that you have. No power lines may be hanging above the setup area. We can also set up a bouncer on asphalt, concrete, or dirt for an additional charge. The bouncer may also be setup inside but there needs to be at least a 16′ ceiling clearance and floor of about 20’x20′ for a 15×15 unit. Please let us know the location of the bounce when reserving due to different anchoring requirements. The location also must be within 100 feet of an electrical outlet otherwise a portable generator will be required. Please note that the outlet used should be a GFCI 110V outlet only.
Q. Do you deliver and setup?
A. Set-up and take-down is included in our price. A delivery charge will be added to your rental based on your location. We offer FREE delivery within 15 miles of 44256.
TENTS: When delivered, tables and chairs will be left stacked neatly under our tents and we request that they be the same way when we return for pick-up, unless prior arrangements have been made. We normally are setting up tents on Wednesdays, Thursdays or Fridays and are taking down tents on Mondays and Tuesdays. For tent rentals we will call you the Monday-Tuesday before your event or sooner to setup a delivery time.
Q. Can we use well water?
A. NO. You must provide a hose that is connected to a faucet with city water. If it is determined by the smell of the water on the unit at pickup or during cleaning on the day following your rental, you will be invoiced $200 for the cost of the cleaning fee.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park that doesn’t have electricity, you must rent a generator. We rent generators at a reasonable cost. You are responsible for contacting the park for approval of Party Favor Event Rentals and associated items. We can list them as an additional insured upon request.
Q. Are your units clean?
A. All of our inflatables and equipment are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.
Q. What should we do to get ready for our rental?
A. The first thing we like to tell people is…..”measure.” Make sure you know where you want your rental, and make sure there is enough room.
Frequently asked questions:
Make sure your outside plug is working. That means….plug something in and test it! We need electricity within 50 feet of the inflatable (25 feet for concessions and games). The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the rental clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a water slide rental, don’t water your lawn for a few days before your party. Water slides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.
Frequently asked questions:
All tents are required to be anchored into the ground. It is the homeowner’s responsibility to mark all underground sprinkler lines, septic fields, and etc. By law OHIO811 must be called atleast 48 hours prior to installation. We will NOT install a tent on your property unless the area has been clearly marked for utilities. We will handle arrangements for OHIO811 utility marking.
We hope we covered most of the frequently asked questions. May you have any other questions you would like answers for please do not hesitate to contact us via: email or by phone (330)679-8292. Looking forward to serving you!!